Return / Refund Policy
EsBee Esthetics requires items to be unopened, unused, and in their original packaging, with typical return windows of maximum upto 7 days. However, the following condition must be met.
General Return Conditions
Time limits: A 7-day return window post-delivery.
Product state: Items must be sealed, unopened, and completely unused due to strict health and hygiene laws.
Opened items: Opened, swatched, or tested cosmetics are non-returnable.
Exceptions and Damaged Goods
Defects or damage: Damaged, leaking, expired, or wrong items received qualify for returns or replacements after photo verification.
Change of mind: Absolutely no return are entertained for wrong shade choices, texture preferences, or simple change of mind.
Shipping and Refunds
Return shipping: Customers pay for return shipping fees.
Refund method: Refunds are issued via store credit, bank transfer, or back to the original payment card, excluding original shipping charges.
If you have any doubts or if you have a specific query in mind, contact esbee.esthetic@gmail.com before placing an order.